Legal notice

Personal Data Policy

Mapado is a website published by Mapado SAS, a French company based in Lyon.

In term of personal data, we follow the French and European regulations which are very protective in terms of personal data, including amended law no. 78-17 of January 6, 1978 ("Loi Informatique et Libertés"). Mapado is declared to the CNIL as processor of personal data (declaration number: 1686160). You have the right to access, modify, rectify and delete your personal data (article 34 of the law "Informatique et Libertés").

To do so, you can contact us by regular mail: Mapado - 3 rue chardonnet, 69004 Lyon - France

The data for which you explicitly give us permission


When you use our services (registration on the site, purchase of tickets, participation in contests, ...), you provide us with personal information. This may include, depending on your use of our services, your e-mail address, telephone number, name, profile picture, but also comments, mentions, geolocation information, your payment details, tickets you buy and when you buy them ...

You can also give us permission to access your data on other services. For example, you can choose to associate your Facebook account with your Mapado account, which can allow us to access data from these accounts (for example, your profile picture on Facebook). The information we obtain depends on their privacy policies and the permissions you give us at the association, so do not forget to consult them.

In any case, we undertake to use this data only for the proper need of our services and for statistical purposes, obviously within a legal framework and according to the authorizations you have given us.

Ticketing solution

As part of our ticketing solution, we send some of this information to the organizers of the events for which you buy tickets, bank intermediaries who validate payments or legitimate services as part of a check (providers of control at the entrance, taxes services, rights collection, ...).

Multiposting solution

As part of our multiposting solution, we send some of this information to the agendas where you want to post your event.

Mapado Scan application

As part of the Mapado Scan application (a mobile application for professionals to control tickets at the entrance) we request permission to access your mobile ID (for security purposes), the built-in camera (for scanning tickets), the storage of your mobile phone (to keep track of valid tickets) and the Internet. These are permissions required for the strict use of the Ticket Scan feature under the best conditions (i.e. we do not record images or sounds from the camera once the QR code analysis has been performed, we do not use any of the data on your internet storage or SD card that we have not stored ourselves...)

Orchestre National de Lyon application

As part of the Orchestre National de Lyon application (a mobile application that lists the concerts offered by the "Orchestre National de Lyon") we request permission to access your mobile ID, the storage of your mobile phone (for security purposes), and the Internet. We do not use any of the data on your internet storage or SD card that we have not stored ourselves.

Technical data when you use our services

When you use a service via the Internet, your browser or application sends technical data necessary for the operation of our services. This includes, but is not limited to your IP address, browser type and settings (such as preferred language), device type (PC, MAC, phone, tablet ...), date and time of your request

There are two types of cookies: "session" cookies (which disappear when you close your browser) and "persistent" cookies (which resist closing your browser). The first will allow us to know, for example, what is in your shopping cart when you order a ticket while browsing several pages, the second allows us to recognize you when you return to our services (to avoid having to identify you again, to enable us to improve our services according to your route and frequency of visit, ...)

The data we have obtained from third parties

Mapado indexes millions of activities around the world. They come from multiple sources: open data, partnerships with tourist offices, ticketing platforms, social networks, official websites of venues, ... and are analyzed and published on Mapado by automated algorithms.

We consider these data to be public and not personal since they have been published voluntarily to promote events or activities. But it can also be an error coming from our algorithms (indexing errors) or on the part of our data sources (which have send us information that you have entrusted to them without your authorization). If this is the case, we are obviously sorry and we invite you to modify them, or make them disappear by simply using the change forms available in one click from any pages. You can also contact us using the means explained above.

You can find out more about our personal data policy in chapter V of our EULA.

And do not hesitate to contact us if you have additional questions!

Website publisher

Mapado SAS with a capital of 400,000 euros

Registered with the RCS of Lyon under the number 789 500 469

Director of Publication: Mr. Jerry Nieuviarts

Registered office: 3 rue Chardonnet - 69004 Lyon - France

Hosting providers

OVH - 2 rue Kellermann - 59100 Roubaix - France

ONLINE - BP 438 - 75366 Paris Cedex 08 - France

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